When you subscribe to Pinna through the Apple App Store or Google Play Store, your subscription is managed directly by Apple or Google, respectively. These platforms handle all aspects of the transaction, including payment processing, refunds, and cancellations. Pinna, therefore, has limited access to your subscription information and cannot directly manage your billing details.
To manage your subscription, including updating payment methods, requesting refunds, or canceling, you'll need to do so through your Apple ID or Google Play account settings. Here are some helpful links:
- Apple: https://support.apple.com/billing
- Google Play: https://support.google.com/googleplay
We understand this can be frustrating, and we apologize for any inconvenience it causes. We want to assure you that we are committed to providing the best possible experience. If you have any questions about your Pinna account outside of billing (like content access or technical issues), our support team is always happy to assist you.